General Questions
Please send us an email at trista@emeryandopal.com for more information.
All our pieces come in jewelry boxes ready for gifting. Wrapping is
available upon demand.
- Processing time is 2-4 days. * Please note that processing times may be longer in peak seasons.
- Shipping Times
- USA - 4-7 business days. Orders are shipped with USPS
- Canada - 2-7 business days. Orders are shipped with Canada Post
- International - 6-10 business days
We are happy to make adjust/re-work your jewelry if you are not 100%
satisfied.
Please contact us within 14 days of receiving your jewelry if you would like to exchange a length or size.
Please note there is a re-work fee for adjustments/exchanges.
This fee covers labour and shipping.
Tarnish within 14 days is not normal or reflective of the quality of products we offer, please contact us and we will replace the item. Anything after that will be subject to a small replacement fee. Tarnish over a few days is not normal however it can happen over a few months of consistent wear with plated items. How fast the plating fades depends on several different factors such as; your skin’s acidity, how often you wear the piece and the activities you do while wearing the piece. After wearing the piece, it is best to clean it with a dry cloth and store it in a cool, dry place such as your gift box. Your happiness is our #1 priority. No matter the issue, please contact us as we are always here to help find solutions.
Jewelry Care Instructions
Gold- or Silver-plated pieces are composed of a layer of gold or silver
bonded to brass. Because if this, it is normal for the plating to fade over
time. How fast the plating fades depends on several different factors such as; your skin’s acidity, how often you wear the piece and the activities you do while wearing the piece.
To ensure your piece stays sparkly for a long time, make sure to remove all jewelry before showering, swimming or any other contact with water which will tarnish the jewelry. Avoid contact with perfumes, lotions, sunscreens or any other chemicals. After wearing the piece, it is best to clean it with a dry cloth and store it in a cool, dry place such as your gift box.
Gold Filled
Gold Filled jewelry is made by bonding a layer of solid gold to another metal. It’s at least 1000x thicker than gold plating and is super durable and long lasting. To ensure your piece stays sparkly for a long time, make sure to remove all jewelry before showering, swimming or any other contact with water which will tarnish the jewelry. Avoid contact with perfumes, lotions, sunscreens or any other chemicals.
Sterling Silver
Sterling Silver requires polishing from time to time due to oxidation. After wearing the piece, whether gold-filled or sterling silver, it is best to clean it with a dry cloth and store it in a cool, dry place such as your gift box that is included in your order.